The Cellar and TheCellarOnline.com is a family run business dedicated to bring you the BEST wines at the BEST prices. We will work with you to find what you are looking for. In addition to working with you individually, we also offer our products for events at special rates (weddings, corporate functions, birthday parties, graduations, etc.).
Q: How can we offer such low prices?
A: We are a family run business, including the website. Everything from the design and processing of on-line orders is handled in house. We do not pay anyone for any service or support associated with inventory or order processing.
Q. How can I reach you, if I still have questions?
A. Please don’t hesitate to call us 510-243-6600 Or by email to: INFO@thecellaronline.com
Q. Do promotional coupons apply to all items in the store website?
A. Some items are excluded. Excluded items are mostly spirits which are priced more than 200 USD. Otherwise, promotional coupons apply to all other items.
Q. How do I use the Free Shipping Offer?
A. Enter promotional code FREESHIPPING at checkout on orders of $300 or more to take advantage of the Free Shipping offer (Limit Is One Case Of Wine(Up To 12 bottles 750ml. This Offer applies to Wines Only. For orders over one case, shipping costs for excess of one case will be added during order processing).
Q. What are the restrictions related to free shipping offer?
A. Free Shipping Offers are Limited to the cost of shipping up to 12 bottles of wine only (1 case). Any orders containing more than 12 single wine bottles , shipping costs will be added accordingly. If you have any further questions please call us at 510-243-6600 or email us at Info@TheCellarOnline.com. The following States are excluded from the free shipping offer: Hawaii and Alaska
Q. Do you offer international shipping?
A. We offer UPS International service exclusively for international shipping. Service covers more than 200 countries. Please call us for more details.
Q. How can customers place orders for international shipping?
A. To place orders destined for countries outside the USA, customers are advised to call our toll free number listed below. Please be advised that in addition to shipping costs, there are customs, duties, and other taxes that may be applied. These taxes vary from one country to another. Detailed quotes for shipping costs and all applicable duties and customs taxes will be provided in a timely manner.
Please note our new address is listed below:
TheCellarOnline.com The Cellar Wines and Spirits 720 Alfred Nobel Drive Hercules, CA 94547 Phone: 510-243-6600
Please call us if you received a bottle that is off-conditioned. All bottles 10 years or older are purchased at the buyer's risk.
Prices are subject to change without notice. TheCellarOnline reserves the right to correct any price and or discount due to errrors or other circumstances beyond our control. Orders of items that are hard to get, rare , or alocated will be shipped in as fair a manner as possible.
Product images are used for illustrative purposes only, and not necessarily represent the actual product or item. Always refer to the item name (or description) to identify any particular product.
All canceled orders (online and phone orders) are subject to restocking fee of 25%.
We ship by UPS for domestic shipments and by UPS International for international shipments. All orders are insured when shipped. Shipping charges are applied to your total order in real time during the checkout process. To prevent underage purchases, an adult signature is required by law for all deliveries. Must be at least 21 yrs old. We do not sell, nor ship to minors.
Laws Concerning Shipment of Wine.
Currently under U.S. Law shipments of alcoholic beverages are accepted to addresses within the following states: AK, AZ, DC, FL, CA, CO, GA, HI, ID, IL, IA, LA, MI, MN, MO, NC, NY, ND, OH, NE, NM, NV, OR, PA, RI, SC, TX, VA, WA, WI, WV, WY. We are constantly keeping a keen eye on these laws as future progressions are made.
If you are ordering from, AL, AR, DE, IN, KS,MA, ME, MD, MS, MT, NJ, OK, SD, TN, UT, there is a law present that does not allow us to ship wine directly to you. There is another way, and that involves shipping it to a business that has a liquor license. Please call us for more information.